Thanks for shopping at Zenfox. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
Zenfox provides warranty service and official customer support, which only applies to Zenfox products purchased from its official website, official stores on Amazon, eBay, AliExpress, etc.
Product: We provide 1 years’ limited warranty for the Dash Cam purchased from Zenfox, all accessories are covered by 3 months warranty.
Zenfox is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
Zenfox also has a Product Registration Program to help customers extend the warranty by 6 months, once registered, the warranty time will extend from 12 months to 18 months.
Return & Refund Policy
Product: At Zenfox, we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can request a full refund or exchange within 14 days from the date of delivery.
Beyond the end of the 14 days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 14 days of the delivery date.
Customers must inform us within 14 days of the delivery date if they are missing the products’ part or receiving the wrong products.
Products purchased from other channels except Zenfox official website are subject to the specific policies of each platform. Zenfox is not responsible for their refund and return.
Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled. If you have to refuse delivery after the package is dispatched from Zenfox due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
a) Return Products within 14 Days for Refund
If you are not satisfied with your purchase, you can return it within 14 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
b) Return Defective Products within Warranty Period
In the event that your Zenfox product becomes defective and if it’s within Zenfox ’s limited warranty and within the warranty period (1-year warranty), you may return your defective product to us for repair or replacement.
If the product is defective (not manmade defective) when you receive it, within 30 days, you can return to Zenfox and get a full refund or replacement. Zenfox is responsible for the shipping fees.
To request an RMA (Return Merchandise Authorization) number from Zenfox Support, contact us here. Zenfox will provide you with an RMA form. Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send it to the address provided by us in our RMA email. RMA items must be returned 15 days for the date the RMA was issued.
We will provide replacements for cameras that have the manufacturer’s defects. The buyer is responsible for shipping the products back to us.
Returns/replacements after 90 days may be subject to shipping, repair or replacement costs.
Return Policy for Products Purchased from a Third-Party
If the Zenfox product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the Zenfox products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your Zenfox product for specific information.
We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by writing emails to support#zenfox.com (replace # with @).